Emergency Repairs

Emergencies can happen on occasion (hopefully very rarely!).

However, if they do, please phone our office on 9971 9000 to report these situations immediately. If your call is after hours, leave a detailed message of the situation and refer to the emergency contact numbers listed below. (body of the text)

Emergency Repairs include such situations as:

Burst water service
A gas leak
Blocked or broken toilet
Fault or damage likely to cause injury
Serious roof leak
Electrical shock or fault

If any of the above occur after hours, please contact these service providers only.

Super Plumbers 0413 373 314

Keyline Locksmiths 0411 302 041

Professional Locksmiths 0411 424 973

Multisparx Electrical 0438 207 870

Ausgrid 13 13 88

Police/Ambulance/Fire 000

State Emergency Services 132 500


Upstate’s OurProperty


Our team at Upstate are excited to introduce you to our

property management system called OurProperty. It basically makes everything really digital and easy for you.

OurProperty provides you with a website portal and a dedicated Smartphone app, called OurTenant, where you can submit maintenance requests, view your ledgers, monitor invoices, receive lease renewals,

view your Entry Condition report, view Entry Notices and more.

No more paper or trying to find emails.



You will receive email and SMS notifications of job progress. You can add images and videos to your maintenance report and

when the job is finished, you can rate the quality of the work.

The app will also send you push notifications, so you are always kept informed when you are sent a lease renewal, a tenant

invoice, an entry notice and more.

Download the OurTenant app today! https://tenant.ourtradie.com.au for the website portal. We will email you username and password details. OurProperty also provides support should you need help.

Click the chat icon to submit your enquiries or call 1300 687 872.

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